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Terms and Conditions

GENERAL TERMS AND CONDITIONS FINCA PUNTA SERRA

We recommend that you read these terms and conditions carefully. By making a reservation, you agree to the contents of these terms and conditions.

1. Reservations

You can make a reservation through the website for the rental of accommodation (casita or suite) at Finca Punta Serra. After receiving your reservation, we will send you a reservation confirmation by email, together with an invoice containing payment information. If you have not received a confirmation within 2 days, please contact us.

The minimum stay for the casita is 3 nights and for the suite 2 nights.

2. Reservation Costs

All rental prices listed include reservation costs.

3. Prices

The prices on the Finca Punta Serra website are compiled with care and kept up to date. Obvious errors or mistakes are reserved. The price stated on your reservation confirmation shall prevail.

4. Payment

Upon reservation, a deposit of 20% of the total rental amount must be paid within 5 days of the invoice date.

The remaining balance must be paid in full no later than 4 weeks prior to arrival.

For reservations made within 4 weeks prior to arrival, the full rental amount must be paid immediately.

Finca Punta Serra reserves the right to cancel a reservation if payment is not received on time or in full. Any amounts already paid will not be refunded in such cases.

5. Cancellation

Cancellations must be submitted in writing by email to Finca Punta Serra.

The following cancellation conditions apply:

• Up to 28 days before arrival, 20% of the total invoice amount is due.

• From 28 days before arrival until the day of arrival, the full invoice amount is due.

If Finca Punta Serra is forced to cancel a reservation due to unforeseen circumstances, the guest will be informed as soon as possible. Whenever possible, a suitable alternative will be offered.

If no suitable alternative is available, or if the guest does not accept the alternative, all amounts already paid will be refunded in full. Any further liability or compensation is excluded.

We recommend that every guest takes out suitable travel and cancellation insurance.

6. Changes by the Guest

If you wish to make changes to an existing reservation, you must inform Finca Punta Serra as soon as possible.

Changes will be confirmed in writing. An administration fee of €30 will be charged for each change.

7. Pets

Pets are not allowed in our accommodations.

8. Care of Accommodation and Surroundings

The accommodation must be used carefully and with respect for the property, inventory and surroundings.

Nuisance to neighbours or other guests is not permitted.

In the event of serious nuisance or improper use, access to the accommodation may be denied without any right to a refund.

Damage to the accommodation or inventory must be reported immediately. All repair or replacement costs shall be borne by the guest.

9. Water, Gas and Electricity

The costs for electricity, water and gas consumption are included in the rental price.

Guests are requested to use water, gas and electricity responsibly. When using air conditioning or heating, windows and doors must remain closed.

10. Maximum Number of Guests

The maximum number of guests permitted is stated with the accommodation.

Exceeding this number is not allowed. In case of violation, access to the accommodation may be denied without refund of the rental amount.

11. Arrival and Departure

Check in is possible from 3:00 PM.

Check out must take place no later than 10:00 AM.

Different times are only possible upon request and subject to availability.

During the stay, the accommodation must be kept tidy.

Upon departure, the accommodation must be left broom clean, with clean dishes and the inventory neatly arranged.

12. Liability

The lead guest is responsible for all persons included in the reservation.

Subletting or transferring the accommodation to third parties is not permitted.

Use of the accommodation and all facilities is entirely at your own risk.

Finca Punta Serra shall not be liable for loss, theft, injury, accidents, damage to personal property, failure of technical equipment, interruptions in water or electricity supply, or circumstances beyond its control.

Construction work, maintenance work, traffic disturbances, noise nuisance or other external circumstances do not entitle guests to compensation.

In warm climates, insects or other pests may occur. Despite preventive measures, Finca Punta Serra cannot accept liability for this.

13. Complaints

If you have a complaint during your stay, we kindly request that you report it directly to Finca Punta Serra so that we have the opportunity to resolve the issue.

Complaints that have not been reported during the stay may no longer be considered afterwards.